Subject: English Language Test - Harshit Kumar
From: Harshit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 06:19:44 -0500

| | Foreign Language Screening Test

Name | Harshit Kumar    /  (91) 9997435190    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected sir,

This email is in response to the email recieved by you on 15.11.22.

This email is regarding order number 1234 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 0000000000 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For XYZ Company,

Customer Service Representative
Harshit.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,

I’m very sorry you had this experience. It’s always important for us to ,
I’ve passed this on to my team – we’ll make sure we get better as we grow and learn. We appreciate your time, and we’ve applied a replaced Tv Cabinet .Thank you for your patience and let me know if I can help in any way.

I apologize again for any inconvenience.

Harshit

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