Subject: Re: English Language Test - Shreya Das
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 15 Nov 2022 04:17:33 -0700 (MST)

stay in Bihar, can relocate by next week only, fresher, sound ok 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, November 14, 2022 11:20:16 PM 
Subject: Fwd: English Language Test - Shreya Das 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Shreya Das <[email-masked]> 
Date: 14 November 2022 at 19:20:16 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked] 
Subject: English Language Test - Shreya Das 
Reply-To: [email-masked] 

BQ_BEGIN

	
	
			Foreign Language Screening Test 
		
	Name 	Shreya Das / (6454) 6205263368 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	This email is regarding the order number-XXXXXXXXXX which was supposed to reach to you on November 6th,2022. Unfortunately it was not delivered to your address as the delivery guy tried contacting you several times as your address provided was wrong. We would be able to get the order delivered to you if you kindly provide us the right address and contact number. 
We are extremely sorry for the trouble you had to go through and we assure you we are working to make it a better experience for you. 

Thanking you 

Babyshop 
Customer support executive 
Shreya 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi, I greatly apologize that you had to go through with this problem. I assure you I am here to help you out in every possible way. The scratches might have been caused while unboxing and i greatly regret for the trouble. 
I have passed on this issue to the team and we will be contacting you within 2-3days. I will be highly obliged if you could send in some pictures of the damage caused. 
Thank you for your patience. You are a valuable customer to us. Please let us know if you need help with anything else. 
Thank you 
Homebox. 	

	

BQ_END