Subject: Fw: English Language Test - Pooja Prasad
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 15 Nov 2022 11:14:39 +0000

interview
________________________________
From: Pooja Prasad <[email-masked]>
Sent: Thursday, November 10, 2022 3:28 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Pooja Prasad

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Pooja Prasad    /  (+91) 7507092298    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email received by you on 10/11/22.

This email is regarding order number EHIKBFG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is

by contacting the courier company whose number is 985621**69 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Hello Company,
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   To: [email-masked]
From: Homebox Team

sub: Replay to the complaint raised.

Respected sir,

Really sorry to hear about the incident. We would like to have some more information from your side, I hope you will co-operate with us. Kindly provide us with photos of the cabinet with scratches on it. We have already raised a complaint for the issue mentioned.

I would like to assure you that you will be assisted with best possible options. We will send one of our technical staff for visit the damage. Kindly have patience and wait until someone from our team gets in touch with you.

Thanks,
Team Homebox