Subject: Fw: English Language Test - Ranjit kumar Yadav
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 15 Nov 2022 11:13:42 +0000

interview
________________________________
From: Ranjit kumar Yadav <[email-masked]>
Sent: Thursday, November 10, 2022 3:32 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Ranjit kumar Yadav

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Ranjit kumar Yadav    /  (91) 9674574100    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear [subir],
Subject line- alixa hand bag

You had placed an order alixa hand bag but still you did not received the order sorry to know about this issues caused to you.
Thank you for bringing this problem to our attention.

After researching the matter, we found the package didn’t arrive because [wrong address as per couriers]. We Would request you to place fresh order with correct address. Hope you will receive the order as soon as possible.Team will try their best for faster delivery and better service as Usually.

Feel free to reach out helpline number using the contact information below if you have any questions, concerns, or something else I can assist with.
Thank you for understanding
Ranjit (cce) agent
91********56
Babyshop. Com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear [Mr subir]
Subject line- Tv cabinet
We regret the product you received turned out to be defective. Each of our products goes through several quality check procedures before the final delivery to the customer. .

We found out through investigation that the product was damaged during the course of shipment. You need not worry since we keep our customers covered. You must accept a product only when a fully functional product, matching all our quality standards is handed over to you safely.

In the current case, this product will be returned to our warehouse for further checking and repair. Our delivery executive will meet you in 3-4 days to collect the defective product.

We have dispatched the replacement product and this time we are going to ensure that it does not receive any damage during shipment.
Feel free to reach out helpline number using the contact information below if you have any questions, concerns, or something else I can assist with.
Thank you for understanding
Ranjit (cce) agent
91********56
Babyshop. Com