Subject: Fw: English Language Test - AAYUSH AGRAWAL
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 15 Nov 2022 11:12:44 +0000

interview
________________________________
From: AAYUSH AGRAWAL <[email-masked]>
Sent: Thursday, November 10, 2022 3:41 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - AAYUSH AGRAWAL

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    AAYUSH AGRAWAL    /  (211011) 8318557566    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Subject:(Buyer) Wrong shipment address.

Hello Buyer,

Thankyou for contacting us regarding the status of your order

We need to tell you that your address was wrong as per the courier. In order to protect both of us, I've canceled and refunded your order.
Please replace the order immediately with the correct shipping address.

Thank-you
Aayush
babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Subject:(Abdul) Refund request for TV Cabinet.

Dear Abdul,

Thank you for contacting us regarding your refund/replacement request for the TV Cabinet. We always ensure in meeting our customer's needs.

We are happy to inform you that your refund request falls within our policy and will be in process after the customer completes a step such as shipping back the item.

You should expect to see the amount added to your bank account after the product is shipped back. In the meantime, feel free to reach out using the information below .

(Aayush,
Customer Service)

2431760,
[email-masked]

www.homebox.com