Subject: Fw: English Language Test - Soma Patra
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 15 Nov 2022 10:59:58 +0000

interview
________________________________
From: Soma Patra <[email-masked]>
Sent: Thursday, November 10, 2022 5:30 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Soma Patra

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Soma Patra    /  (+91) 6206190579    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  To : [email-masked]

From : [email-masked]

Sub : Reply to non-delivery of the order

Respected Mam,

This email is in response to the email received by you on 21.04.21

This email is regarding order number EHIKBAG- 2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 7089297350 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Homebox company,

Customer Service Representative

Shreya.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   To : Mr. Abdul

From : Homebox company

Sub   : Apology for delivery of damaged goods

Dear Sir,

On behalf of everyone at Homebox company I want to apologize for the defective product that you received from us last week. This situation is certainly unusual, and we are sorry for the inconvenience that may have caused. At Homebox Company we strive for our client’s satisfaction and prioritize their needs.

In order to make it up to you, we once again sending the goods you had ordered through one of the reputed logistic company for reaching you at the earliest possible. We owe you this and if there is anything more that we can do in this regard, please do inform us.

Your Faithfully,

For Homebox Company,

Customer Service Representative

Shreya.