Subject: Re: English Language Test - Bhavna tiwari
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 15 Nov 2022 02:29:42 -0700 (MST)

stay in Delhi, below average comm skills, fresher 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, November 15, 2022 10:25:32 AM 
Subject: Fwd: English Language Test - Bhavna tiwari 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Bhavna tiwari <[email-masked]> 
Date: 11 November 2022 at 18:01:23 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked] 
Subject: English Language Test - Bhavna tiwari 
Reply-To: [email-masked] 

BQ_BEGIN

	
	
			Foreign Language Screening Test 
		
	Name 	Bhavna tiwari / (+91) 8057827444 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi Sir/ma'am 

We have gone through your request that you have not got your handbag from the delivery team. we had verified with delivery team they are saying that they tried to reach you and deliver your parcel to your address. But after reaching to your address they got to know that this was wrong address. so, they called you and your mobile number was also going switch off. So, they have given wrong address and mobile number was switched off in the status of delivery. 

Please provide your correct address and mobile number and revert on this email. we will ask delivery team to deliver your parcel. 

Thanks & Regards 
Bhavna Tiwari 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Sir/Ma'am 

We have gone through your request and we have checked with our Homebox team and they are saying they had delivered new TV. But, as per your concern we will check the CCTV camera whether this is our mistake or something else. You can also come to our office with your bill so that you can also see the evidence. If it's our mistake definitely we will exchange the TV, but if not then we can't do anything as per policy norms. 

Please provide your bill number and the other details and revert to this email. 

Thanks & Regards 
Bhavna Tiwari 	

	

BQ_END