Subject: English Language Test - Shubhika Arora
From: Shubhika Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 02:14:37 -0500

| | Foreign Language Screening Test

Name | Shubhika Arora    /  (+91) 9690486401    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Mam/Sir
This email is in response to your query regarding your order I.e. the handbag.
The order which was supposed to have reached you by now. Unfortunately the courier company could not do the required process as the address was wrong. I would request you if you could send us the correct and complete address with the mobile number as well as one alternate number.
Also I’m mentioning the details of the courier company so that you can directly contact with them and tell them the exact location or you can go there and collect it by yourself.
Extremely sorry that you had to go through this experience with us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mam/Sir
This email is in response to your complaint regarding the scratched in the TV cabinet that was installed by our team.
We will send the team to have a check on this and if the situation is really bad then we will replace the item with the new one by the same day itself.
Really sorry for this kind of experience, we will send the team as soon as possible

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