Subject: Re: English Language Test - Pranjal Tripathi
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 15 Nov 2022 06:44:58 +0000

good to go
________________________________
From: Aishwarya Jaiswal <[email-masked]>
Sent: Tuesday, November 15, 2022 11:29 AM
To: Deeksha Dadu <[email-masked]>
Subject: Fwd: English Language Test - Pranjal Tripathi

Hi ,can you please evaluate his test. Thanks

________________________________
From: "Pranjal Tripathi" <[email-masked]>
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Thursday, November 10, 2022 2:42:31 AM
Subject: English Language Test - Pranjal Tripathi

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Pranjal Tripathi    /  (+91) 8840104318    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello Customer,

We sincerely apologize for the delay in delivery of the product you ordered with us. I would like to inform you that the order is currently with courier however due to wrong address courier was unable to deliver the order so I would humbly request you to please recheck the address in your order details and do let us know if the address is correct so that we can convey the same to the courier and they can deliver your products as soon as possible.

Awaiting for your response.

Best Regards,
Babyshop customer support
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Abdul,

We apologize for the inconvenience cause to you regarding the TV Cabinet. I do understand that your cabinet was installed this morning and you found scratches on them, please don't worry we will definitely help you with the best possible resolution.
Firstly, I would go ahead and arrange a return pick up for you from the same address. You will receive all the required details via email once the pick up is scheduled.
I would like to know if you wish to have replacement or refund for the item, please help me with your reference so that we can proceed with the same.

Awaiting for your quick response.

Best Regards,
Homebox Team.