Subject: Re: English Language Test - Mahesh Chandra Joshi
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 14 Nov 2022 23:25:29 -0700 (MST)

stay in Delhi,sound average,total experience 5 months,last salary- 18k,shared test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, November 15, 2022 10:26:29 AM 
Subject: Fwd: English Language Test - Mahesh Chandra Joshi 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Mahesh Chandra Joshi <[email-masked]> 
Date: 11 November 2022 at 15:04:59 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked] 
Subject: English Language Test - Mahesh Chandra Joshi 
Reply-To: [email-masked] 

BQ_BEGIN

	
	
			Foreign Language Screening Test 
		
	Name 	Mahesh Chandra Joshi / (+91) 7900394901 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	To : [email-masked] 
From:[email-masked] 
Sub : Reply to non-delivery of your order 
Respected Sir 
This mail is regarding order number 123RT23 which has supposed to delivered you by now .Unfortunately, the courier company could not carry on with the required process as the address was wrong .I would Be grateful to you if you could send us the correct address with the one telephone number as to the person who we can contact while delivery. 
Another way to complete the order is by directly contact the courier company whose number is 7656789756 and providing him with your exact location or going to the courier company yourself and collecting it. 
Extremely sorry that you had to go through this experience with us. 
Thanking you 
Customer Service Representative 
Mukesh 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	To:[email-masked] 
From :[email-masked] 
Sub: Reply to your query regarding TV 

Respected Sir, 
I would like to say that we received your query regarding the scratches in the Cabinet. At the time fitting of tv it was in perfect condition according to our team but our service is customer centric. We give our best to resolve the customer issue . In our guidelines once the TV has installed we charge 1000 rupee for replacement or returned on it . 
Our team will visit your house and will check if the problem is from our side or your . If they find that the scratches were before the installation then we will freely replace it else according to it we will resolve your problem. 
Thanku Sir 
Mukesh 

	

	

BQ_END