Subject: English Language Test - Mohd Aqil
From: Mohd Aqil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 01:08:09 -0500

| | Foreign Language Screening Test

Name | Mohd Aqil    /  (91) 8979039864    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From: [email-masked]
Sub: Reply to non-delivery of the order.

Respected sir,
This email is regarding order number 12345 which was supposed to have reached you by now.
Unfortunately,the courier company could not carry on with the required process as the address was wrong.
I would be grateful to you if could send us a correct address with two telephone numbers .
Another way od completion of this order Is by contacting the courier company whose number is 9876543210 and providing with your exact location.

Extremely sorry that you had to go through this experience with us.

Thanking you,
For babyshop,
Customer service representative
Aqil

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]
From: [email-masked]
Sub: reply to return request.

Respected sir,

Extremely sorry that you had to go through this experience with us.

This is not the experience that we want to give to our customers.

I have forwarded your request to concern team and they will contact you soon for better and speedy resolution.

Thanking you,
Homebox.com

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