Subject: English Language Test - Shahbaz Khan
From: Shahbaz Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 00:30:03 -0500

| | Foreign Language Screening Test

Name | Shahbaz Khan     /  (91) 9821148780    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Deborah,

Sorry for the delay in response.

Unfortunately our courier partner was unable to deliver your handbag due to incorrect address, I would request you to please update your the correct address in our app as soon as possible so that we can re-initiate the delivery process.

I understand that how drastic it would be for you but please try to understand that we're also facing the same as we've have record to deliver all the packages timely but we couldn't delivery this on time. Thanks for your understanding.

Regards,
Shahbaz Khan
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Sorry for the inconvenience that you received a damaged TV cabinet, don't worry as I've taken your request for the replacement of the cabinet and here's your replacement number that is REP25468998 and this will be an exchange-replacement means that you have to handle over the damaged TV cabinet to our delivery partner and he'll give you the fresh new TV cabinet and I promise that you wouldn't be having any problem with that new TV cabinet in future. Thanks for your understanding.

Regards,
Shahbaz Khan
Babyshop.com

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