Subject: Fwd: English Language Test - Reena Kumari
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 15 Nov 2022 04:48:54 +0000

Interview

Sent from my iPhone

Begin forwarded message:

From: Reena Kumari <[email-masked]>
Date: 12 November 2022 at 12:44:52 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Reena Kumari
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Reena Kumari    /  (91) 8287439652    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hii ABC,

First of all, please accept my sincerest apologies for the delivery of incorrect shipment to your address. We started a formal inquiry in this regard and discovered that the error happened at one of our fulfilment centers and the wrong address was recorded in your name. We have instantly taken steps to correct the error and instituted counter measures which will prevent the occurrence of such an error in future.  You are an old customer of our company and we are happy to have been able to serve you satisfactorily earlier.
we are doing our best to service your order at a priority and have already issued the half refund. We hope, this slight discrepancy in our service will not put any strain in our relationships. In case you do not want the product any more, please feel free to ask for a full refund. You can return the wrong delivery to our delivery person. If you want to talk to us in this regard, we will be happy to answer your concerns. You can contact on our toll free number and you also contact us  by replying on e-mail.

Sincerely
Reena
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hii Abdul,

We have received your return request regarding your TV cabinet .I apologize for the same.Thank you for the information! You can now prepare your return package and wait for the courier to pick it up. As soon as we receive the package from you with the returned TV cabinet we will refund your money.

Reena.