Subject: Fwd: English Language Test - Madhvi Pathak
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 14 Nov 2022 21:32:57 -0700 (MST)

she is Malek's reference,stay in Delhi,total experience 1.6y,sound average,salary-20k 

Please check her test.Thanks 

From: "Madhvi Pathak" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, November 9, 2022 12:59:15 PM 
Subject: English Language Test - Madhvi Pathak 

	
	
			Foreign Language Screening Test 
		Name 	Madhvi Pathak / (+91) 9582108727 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear [customer's name], 

I am sorry your order hasn't arrived. I know how frustrating this must be. 

I have tracked the package via [carrier] and the delivery boy tried to deliver the package to the mentioned address but it seems that the delivery address was wrong. 

So kindly check the delivery address and inform me directly. In the meantime, I will do everything I can to deliver your package. 

Once again,[customer's name], I sincerely apologize for the inconvenience. 

Sincerely, 
[agent name] 
[phone no./mail id] 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

I am sorry for the inconvenience. I know how frustrating this must be. 

I have forwarded your complaint to the [location] store management team. 

We would like to offer you some compensation for the bad management from our side. 

We’d like to make it up to you by offering a [#]% discount on your next purchase in store or online. 

Once again, Abdul , I apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us. 

Sincerely, 
[agent name] 
[phone no./mail id]