Subject: Fwd: English Language Test - Surbhi Singh
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 14 Nov 2022 18:29:55 +0000

Interview

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Begin forwarded message:

From: Surbhi Singh <[email-masked]>
Date: 12 November 2022 at 12:59:38 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Surbhi Singh
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Surbhi Singh    /  (91) 7017611853    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Good morning ma'am , great! Thanks for letting me know about the shipping issue. I know that this has to be frustrating to you. I am happy to help you. I looked up the tracking number and it appears --------) has not delivered your package. Call them at ( provide phone number) as soon as you can and they can help you update your address. To save your time, I have provided your tracking number at the end of this message. Please let me know if I can help in any other way thanks,

Surbhi Singh,
Business name
Tracking no.for e.g (100004578)
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Good morning sir, thanks for letting me know about your problem. I know this is quite frustating to you . I am happy to help you with all possible ways . As I see your product is under return or replaced policy . For this you have to do further processing regarding the replacement or return by tapping on return button and choose the options accordingly.

Thanks
Surbhi Singh
Customer support service
(_______)