Subject: English Language Test - Aryan Rawat
From: Aryan Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Nov 2022 13:29:40 -0500

| | Foreign Language Screening Test

Name | Aryan Rawat    /  (91) 8439822142    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To XYZ
Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email received from you.

This email is regarding the order number which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful if you could send us the correct address with the telephone numbers of the person we can contact while making the delivery.

We apologize for the inconvenience,
Thank you for reaching out.
From
ABC Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To Abdul
SUB: Return/Replace request response.

Dear Sir,
This email is in response to the email received from you.

This email is regarding the Tv Cabinet that you purchased from us. Unfortunately, The Product may be got have scratches on it, So we really apologize for that and in response to that we would like to replace the order as soon as possible. Our Team member will get to you in 3-5 working days and replace the order with a new set.

We apologize for the inconvenience,
Thank you for reaching out.
From
Homebox Team

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