Subject: Fwd: English Language Test - Gourav Upadhyay
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 14 Nov 2022 18:28:46 +0000

Interview

Sent from my iPhone

Begin forwarded message:

From: Gourav Upadhyay <[email-masked]>
Date: 12 November 2022 at 13:16:27 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Gourav Upadhyay
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Gourav Upadhyay    /  (+91) 8800688038    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  To: xyz

From: babyshop.com

Sub: Reply to non-delivery of the order.

Respected Mam/Sir,

This email is in response to the email received by you on xyz.

This email is regarding order number xyz which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is xyz and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,
Customer service representative
XYZ
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   To: Abdul

From: babyshop.com

Sub:  Defective TV cabinet received

Respected Mam/Sir,

This email is in response to the email received by you on xyz.

Thanks for letting us know about this faulty product. We'll do our best to assess the problem and determine exactly what went wrong with your TV.
I've forwarded this issue to our technical department of Homebox Team.

In the meantime, I'd like to offer a replacement for the TV and will be checking in with you in a few days to update you on the status of your issue.

We'd like to offer our sincerest apologies for any inconvenience this may have caused. We hope you continue to enjoy using our product, and we are happy to answer any questions or concerns you may have.

Please feel welcome to contact our support team at 1234567890 or reply to this message, and we'd be more than happy to help.

Thanking you,
Customer support executive
xyz