Subject: Fwd: English Language Test - Atul PANDEY
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 14 Nov 2022 17:58:53 +0000

Interview

Sent from my iPhone

Begin forwarded message:

From: Atul PANDEY <[email-masked]>
Date: 12 November 2022 at 15:25:58 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Atul PANDEY
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Atul PANDEY    /  (+91) 8005960953    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  To : [email-masked]

From: [email-masked]

Sub: in response to non delivery of order.

Respected sir/ma'am,

This email is in response to your email regarding the order status.

This email is regarding the order number 12345 which was supposed to have reached to you by now. We regret the inconvenience caused to you because the courier company could not process the order as the adress was wrong. We would be very grateful if you share the correct address with us. Please also provide us with additional contact numbers.

Below is the contact number of the courier company, either you can share your location with them or you can pick up the order yourself.

We are extremely sorry for the experience you had to go through.

Thank you,
From baby shop pvt Ltd.

Customer care representative

Atul.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   To : [email-masked]

From : [email-masked]

Sub : In response to ticket raised for installation issue.

Respected sir,

This email is in response to an email received by us regarding installation

This email is regarding the order number 12345. We regret the inconvenience caused to you from our side. I have passed your issue to the inspection team, they will be visiting your home soon and they will verify the issue. After that proper procedures will be followed according to the policy.

Here is the contact number of our inspection team. 1234567

We are extremely sorry you had to go through this experience with us.

Thank you,
From home tv pvt Ltd

Customer care representative

Atul