Subject: Fwd: English Language Test - Shivam Sharma
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 14 Nov 2022 17:54:10 +0000

Interview

Sent from my iPhone

Begin forwarded message:

From: Shivam Sharma <[email-masked]>
Date: 14 November 2022 at 12:25:30 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Shivam Sharma
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Shivam Sharma     /  (91) 9599927946    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Mr.XYZ,

Greetings from Babyshop.com.

In response to your email regarding the order status, your order was shipped from our end on 1st November 2022.

Our courier partner attempted the delivery on 3rd November, 2022 but couldn't deliver the order due to incorrect address. We request you to confirm the address so that the order can be delivered at the earliest.

I have attached shipping details of the order, you may either confirm the address to us or contact our courier partner directly to get the delivery of your order.

We appreciate your patience and cooperation. Should you need further assistance, kindly get in touch with us.

Regards,
Shivam ( CS Team )
Babyshop.com.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Greetings from Homebox.

Thank you for letting us know about the issue. We'd like to offer our sincerest apologies for any inconvenience this may have caused. We'll do our best to assess the problem and determine what went wrong with your TV Cabinet.

In the meantime, we request you to share some images with us so that we can forward it to the concerned team to assess the problem and get your issue resolved at the earliest.  Once you've shared the images, we'll get back to you within 24 hours.

We appreciate your business with us. Thank you for your patience and cooperation.

Thanks,
Shivam ( CS Team )
Homebox.