Subject: Fwd: English Language Test - Afifa Afsheen
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 14 Nov 2022 17:53:22 +0000

Interview

Sent from my iPhone

Begin forwarded message:

From: Afifa Afsheen <[email-masked]>
Date: 14 November 2022 at 13:25:18 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Afifa Afsheen
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Afifa Afsheen    /  (91) 9811712839    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi xyz
I'm sorry to hear that you haven't received your order yet. It does appear to be in a delivered status. Sometimes this can be due to an incorrect scan by the carrier. If the package doesn't show up in the next 4-5 business days.please reach back out and we will provide you replacement or refund for your package.

In the meantime, I've contacted the carrier and will be investigating on my end.

Please reach out if I can help with anything else and I will keep an eye out for your email regarding the package.

Also make sure the detail provided by your end are all correct .
Order number-1334688
Ordered item--a handbag
Ordered on- dd-mm-yyyy
Shipping address- abc..
Kindly check all the information are correct.

Please feel free to contact me via email or phone if you need  assistance with anything else.
Sincerely
Afifa
Customer service executive
Babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul
We are sorry to learn that the TV cabinet delivered to you is defective. While we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery, some of them are sealed by the selling brand to ensure the safety of the product. As a result, verifying the quality status of these products is not possible for us. However, as a well-known eCommerce platform, we have to make sure that our customers are happy with the purchases they make through our platform.
I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 1-2 days, our delivery executive will have reached you to collect the defective smartphone and will provide you a new TV cabinet in return.

Please accept our apologies for the inconvenience caused. I am including a one-year warranty card free with your order which includes the replacement of specific parts if any damage occurred to them within a year of your purchase.

Please feel free to contact me via phone or email if you need help with anything else.
Sincerely
Afifa
Customer service executive
Homebox team