Subject: Fwd: English Language Test - Pankaj Kumar
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 14 Nov 2022 17:52:43 +0000

Interview

Sent from my iPhone

Begin forwarded message:

From: Deeksha Dadu <[email-masked]>
Date: 14 November 2022 at 23:22:23 GMT+5:30
To: Aishwarya Jaiswal <[email-masked]>
Subject: Fwd: English Language Test - Pankaj Kumar

 Interview

Sent from my iPhone

Begin forwarded message:

From: Pankaj Kumar <[email-masked]>
Date: 14 November 2022 at 14:23:56 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Pankaj Kumar
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Pankaj Kumar    /  (+91) 9523960072    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Good morning, sir

Thanks you for contacting us. We are really sorry for the inconvenience caused to you because of the late delivery. As per the our courier partner the address that had been provided by you was not correct. So the courier person was not able to deliver the package.
            We request you to please recheck and confirm the address so we can provide you the product as soon as possible.

Thanks & regards
Pankaj kumar
Customer Support Executive
Babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Good morning, Abdul

Thank you for contacting us. As per your last mail you are getting to see too many scratches on the TV cabinet that you received from our company.
                                        We are really sorry for the inconvenience caused to you because of us. As per our company policies I request you to please share the picture of the TV cabinet with the visible scratches so our team can review it and provide you the required services.

Thanks & Regards
Pankaj Kumar
Customer Support Executive
Homebox Pvt. Ltd.