Subject: Fwd: English Language Test - Shreya Das
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 14 Nov 2022 17:50:16 +0000

Interview

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Begin forwarded message:

From: Shreya Das <[email-masked]>
Date: 14 November 2022 at 19:20:16 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Shreya Das
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Shreya Das    /  (6454) 6205263368    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  This email is regarding the order number-XXXXXXXXXX which was supposed to reach to you on November 6th,2022. Unfortunately it was not delivered to your address as the delivery guy tried contacting you several times as your address provided was wrong. We would be able to get the order delivered to you if you kindly provide us the right address and contact number.
We are extremely sorry for the trouble you had to go through and we assure you we are working to make it a better experience for you.

Thanking you

Babyshop
Customer support executive
Shreya
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi, I greatly apologize that you had to go through with this problem. I assure you I am here to help you out in every possible way. The scratches might have been caused while unboxing and i greatly regret for the trouble.
I have passed on this issue to the team and we will be contacting you within 2-3days. I will be highly obliged if you could send in some pictures of the damage caused.
Thank you for your patience. You are a valuable customer to us. Please let us know if you need help with anything else.
Thank you
Homebox.