Subject: English Language Test - Ishika Kalra
From: Ishika Kalra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Nov 2022 08:51:53 -0500

| | Foreign Language Screening Test

Name | Ishika Kalra    /  (+91) 7669207770    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer,
We apologise for the inconvenience cause to you.
The order has been shipped by us. However we received an information from out courier team that your address mentioned is incorrect.
Kindly provide us with your address.
Thanks & regards,
Babyshop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We would like to apologise for your concern. As you mentioned that the cabinets has too many scratches, we will send our team to check that & definitely do the needful.

Best Regards,
Homebox Team

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