Subject: English Language Test - Sri Lakshmi Nuvvula
From: Sri Lakshmi Nuvvula <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Nov 2022 03:46:51 -0500

| | Foreign Language Screening Test

Name | Sri Lakshmi Nuvvula    /  (+91) 6300651356    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From:[email-masked]
Respected mam/sir,
This email is regarrding order number one which was supposed to have reached you by now. Unfortunately the courier company could not carry on the required process as the address was wrong.I would be grateful to you if you could send us the correct address with  telephone number as to the person who we can contact while making the delivery. Or you can contact the delivery company number 12345678 for making the delivery.
Extremely sorry that you had to go through this experience with us.
Thank you.
From the babyshop.
Customer service representative
Sree.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected Abdul sir,
We regret the product you received turned out to be defective. Please accept my apology on the behalf of my company for the inconvenience caused to you.our product go through several w quality procedures before the final delivery to the customer.
in case you want to replacement we will send another product as soon as possible or we can issue a full refund as per our refund policy without detecting the delivery charges.
Please let us know how you would like us to proceed. You can reply to this email.
From
Homebox team.

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