Subject: English Language Test - Pushp Balwaria
From: Pushp Balwaria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Nov 2022 11:10:15 -0500

| | Foreign Language Screening Test

Name | Pushp Balwaria    /  (+91) 8869029352    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/mam your order of handbag was shipped from seller and it also arrived to your city .But when courier service tried to deliver the order to coustmer they found that the adress was wrong on courier.
So the item is returned back to the seller and Refund will be initiated in 4 working days ..
Thanks you
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir ,
We r really sorry for the inconveniences but over coustomer is everything for us ,
U can go in orders and select your TV cabinet order and select return or refund option.
It will take 2 to 3 working days in return or refund proces
Thank you Mr.Abdul

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