Subject: English Language Test - Vishal Kashyap
From: Vishal Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Nov 2022 10:00:26 -0500

| | Foreign Language Screening Test

Name | Vishal Kashyap    /  (+91) 8607040801    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
As i am seeing that your order has been dispatched from us on the same day when the order is placed.
The courier company was not able to deliver the package as the address your provided us is wrong.
We'll provide you the rider number.
You can contact him and tell him the correct address. So he'll be able to deliver your package.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Homebox Team,
Dear Abdul,
I have seen that your has been successfully delivered to your home and our installation team has installed it.
Now you want replacement or refund.
No problem sir. I am raising your replacement from our side.
You will recieve your replacement in 3-5 working days.
Sorry for the inconvenience.
Thank you.
Team Homebox

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