Subject: English Language Test - Zaid Ahmad
From: Zaid Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Nov 2022 06:00:05 -0500

| | Foreign Language Screening Test

Name | Zaid Ahmad     /  (202002) 9198329919    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr xyz

We have already dispatched your order in the same day your order was placed

As per the given address we are trying to access you for order delivery but it's a wrong address.

Can you please recheck your address once again and let me know

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

We are extremely sorry for your inconvenience We would send our team to get your item fixed or will be replaced as per the company rules

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