Subject: English Language Test - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Nov 2022 02:17:28 -0500

| | Foreign Language Screening Test

Name | Vikas Kumar    /  (+91) 9971080471    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
We are very sorry for the inconvenience that you have faced.as I checked your order status is showing that your address was wrong our Courier patner try to Deliver They was unable to delivery it. You can check your address once again if it is any changes you can update it, so we can deliver it.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
We are very sorry for the inconvenience that you have faced.There is replacement policy for electronice items, If you want to returne it then you can place a Request thru app so Can Replace it.

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