Subject: English Language Test - Reena Kumari
From: Reena Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Nov 2022 02:14:46 -0500

Foreign Language
Screening Test

Name

Reena
Kumari    /  (91) 8287439652
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hii ABC,

First of all, please accept my sincerest apologies for the delivery of incorrect
shipment to your address. We started a formal inquiry in this regard and
discovered that the error happened at one of our fulfilment centers and the
wrong address was recorded in your name. We have instantly taken steps to
correct the error and instituted counter measures which will prevent the
occurrence of such an error in future.  You are an old customer of our
company and we are happy to have been able to serve you satisfactorily earlier.

we are doing our best to service your order at a priority and have already
issued the half refund. We hope, this slight discrepancy in our service will not
put any strain in our relationships. In case you do not want the product any
more, please feel free to ask for a full refund. You can return the wrong
delivery to our delivery person. If you want to talk to us in this regard, we
will be happy to answer your concerns. You can contact on our toll free number
and you also contact us  by replying on e-mail.

Sincerely

Reena

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hii
Abdul,

We have received your return request regarding your TV cabinet .I apologize for
the same.Thank you for the information! You can now prepare your return package
and wait for the courier to pick it up. As soon as we receive the package from
you with the returned TV cabinet we will refund your money.

Reena.