Subject: English Language Test - Raghav Verma
From: Raghav Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 10:08:39 -0500

| | Foreign Language Screening Test

Name | Raghav Verma    /  (0) 7303060930    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. Shams,

I am so sorry to learn that your order has not arrived. I understand how frustrating this must be.
I've tracked your package via the Mumbai Postal Service, and it's currently listed as Non- Delivered.
As per the tracking details the order for "Hand Bag" which was placed 14 days back was shipped by us on the same day as you requested for priority delivery  has still not been delivered because of the address mentioned while placing the order is incorrect as per the courier service. Please update us with the correct address in order to deliver the order to you on priority basis or if you want you can update the address using Babyshop.com mobile application too.
Please contact me directly if you need any further assistance by responding to this message. Alternatively, you can call me directly at 0129421258.
Once again, I sincerely apologize for the inconvenience.

Regards,
Raghav Verma
Customer Service Representative
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Shams,
I am so sorry to hear that your experience with our company has not met your expectations.
Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. I would be forwarding the complaint for the cabinet which was installed this morning at your address which is damaged so that we can actually help you as per the policy.
Please provide us with the pictures of the cabinet. After validation the team will get get back to you within 24 to 48 hours.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you.

Regards,
Raghav Verma
Customer Service Representative
Homebox Team

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