Subject: English Language Test - Riya Singh
From: Riya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 09:26:05 -0500

| | Foreign Language Screening Test

Name | Riya Singh    /  (91) 9667431302    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Ma'am,
Sorry for the inconvenience I heard that you are facing problem related to your order. Your order was already shipped by us and courier company had tried to deliver your product but your address was wrong. So please send your correct address.
Thank you for contacting us if you want to know anything about your order so you can visit company website and app.

Thanks
Riya

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul Sir,

Sorry for the inconvenience your concern has been forwarded to our technical team. They will check this problem as you told and they will contact you. They will tell you regarding replacement your product.

Thanks
Riya

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