Subject: Trainer Candidate - Kewin Wilson
From: Kewin Wilson <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 09:04:48 -0500

| | Tech Support Test

Name | Kewin Wilson
E-mail | [email-masked]
Phone Number | (91) 9654365446
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ashok Vihar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | SDS Assosiate | 27/04/2022 | 25,000/-
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate joining

Please briefly describe your work experience specifically in Quality?

6 months
In Customer services and Shipping and delivery associate

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Understanding the strengths and weaknesses of the subordinates and managing them accordingly. Giving all of them equally attention but make sure they comprehend the attention

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is where you deliver what was proclaimed and the customer is satisfied.
Whereas great customer service is where you go one step ahead in understanding the customer empathize with them and provide the best service possible, where customer tend relay on us.

What according to you makes you a good candidate for this position? | Communication skills are the key... I believe my understanding of human behaviour and good comprehensive and communication skills make me the best option for the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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