Subject: Trainer Candidate - Ankit Singh Ankit
From: Ankit Singh Ankit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 08:23:47 -0500

Tech Support
Test

Name

Ankit Singh
Ankit

E-mail

[email-masked]

Phone Number

(91) 8853522411

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Mathura

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

NA

Previous Employer 1

NA

Previous Employer 2

NA

If Selected, how much time do you need
to join?

1month

Please briefly
describe your work experience specifically in Quality?

As, I am
a fresher, I don’t have any work experience, but I strongly believe that I am
much more capable in giving significant contribution that will be surely
beneficial for the company’s growth point of view. My contribution will surely
place the company at the top.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

As with any question the candidate might ask, your answer will
affect their enthusiasm for the position. It is important that your response be
encouraging and straightforward when responding to "What is the most
difficult situation you've faced?

Be positive =  A good attitude will make it clear that even the difficult
situations faced on the job are not that bad. Your words will describe the
common issues, but your tone will describe how those issues affect employees.

Be honest = You should not sugarcoat the worst parts of the job. You can point
out some of the easier aspects of the job to offset any bad news, but it is not
good to stretch the truth. The candidate will likely suspect if you are being
dishonest. And, if they don't suspect it, a sugarcoated answer could set
the candidate up for failure (if the job is in fact not a good fit.

Be encouraging. Even though you're describing tough situations, be sure to
emphasize that even the most difficult circumstances can be overcome with hard
work. Point out how other employees have succeeded, despite potential
setbacks.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service reps will get the problem solved eventually. Great customer
service reps will get it solved immediately, doing everything they can to remedy
the problem at hand

What according to you makes you a
good candidate for this position?

My motivation, skills,
experience. Having said that, I believe that all shortlisted candidate meet
these criteria. And I am sure everyone of them has something great to offer. But
we certainly differ when it comes to our personalities, and our attitude to
different situations that can happen in the workplace. I think that I have the
right attitude, but I honestly cannot say if I am better than the other
candidates.  Sure enough they also did their best to prepare for the
meeting with you. No doubt I am a good fit for this job thougt.It is your task
to decide whether I am the best person, or someone would be a better choice for
the position.

On a scale of 1 - 5 please rate your fluency in
spoken English

4