Subject: English Language Test - Akshay Chauhan
From: Akshay Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Nov 2022 01:57:57 -0500

| | Foreign Language Screening Test

Name | Akshay Chauhan     /  (91) 8433082090    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

I'm Akshay from the babyshop.com in Executive Customer Relations team.

I'm sorry for the trouble you've had with the delivery of your Order XYZ. As mentioned in the earlier correspondence, we've received an update from our internal teams that the order was shipped by us and handed over to the courier company same day when the order was placed. The courier tried to deliver the order to your address. With that said, I regret to inform you that the address provided by you is wrong please update your correct address for delivery of your order as soon as possible.
Looking forward to assisting you again.

Thanks
Akshay

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

I'm Akshay from the Homebox team in Executive Customer Relations team.

I'm sorry for the trouble you've had with the delivery of your Order. As mentioned in the earlier correspondence, we've received an update from our internal teams that the order was delivered appropriately. As per the policey With that said, I regret to inform you that we are unable to process a replacement or refund for the same.

Once again, I apologize for the inconvenience caused and look forward to assisting you.

Thanks
Akshay

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