Subject: English Language Test - Madhvi Sonboir
From: Madhvi Sonboir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Nov 2022 08:06:40 -0500

| | Foreign Language Screening Test

Name | Madhvi Sonboir    /  (+91) 7067710601    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there!

Thank you for your recent purchase with us. We truly appreciate your business and are happy to have you as a customer.

We wanted to let you know that we have shipped your order, but sorry to let you know that, as per the courier, the address provided by you was wrong. We request you to please provide the correct address so that we can deliver the product at the earliest.

Alternatively, if you’d like, you can cancel the item and place a new order with your correct and complete address. Please note that this includes the name, contact number, pincode, locality with area and street, the city/district/town, state and landmark if any.

We hope to hear from you soon.

Sincerely,

Madhvi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We apologize for the inconvenience you experienced with your recent purchase. We can see how the scratches on the cabinet would be disappointing and we completely understand why you would want to return the TV.

We will go ahead and process the return for you and you should expect to receive a refund within 5-7 business days. We hope you will give us another chance in the future and thank you for your understanding.

Sincerely,

Madhvi
Homebox Team

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