Subject: English Language Test - Shashank Rathod
From: Shashank Rathod <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Nov 2022 06:10:57 -0500

| | Foreign Language Screening Test

Name | Shashank Rathod    /  (440027) 7972582723    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

I'm sorry to know about the delayed delivery of your recent order. Please accept my sincere apologies on this occasion

I see the reason is for delay our delivery partner is reach your address as u mentioned but this address is wrong soo please share your correct address for we serve u your order as soon as possible u share your exactly right address with us or delivery partner.

I hope this is help and look forward to seeing you again

We appreciate your feedback. Please rate us about your experience today.

Best regards
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir or madam,
I am writing to complaint about a TV purchased by me in last week.

My name is Abdul. I have been your regular customer. Unfortunately, this time I regret to say that I am not satisfied with the quality of your product.

My family was excited to see the football match on it. But after your team left I notice that the cabinet has too many scratches on it.

I immediately informed your customer support center about it. To my notice they raised a ticket number 234 but no action has been taken so far. I would request you to kindly look into the matter and take necessary action as soon as possible. I would prefer if you could replace or return my money back.

Looking forward to your positive response

Your sincerely.
Abdul

| |