Subject: English Language Test - Ranjit kumar Yadav
From: Ranjit kumar Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Nov 2022 05:02:19 -0500

Foreign Language
Screening Test

Name

Ranjit
kumar Yadav    /  (91) 9674574100
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
[subir],

Subject line- alixa hand bag

You had placed an order alixa hand bag but still you did not received the order
sorry to know about this issues caused to you.

Thank you for bringing this problem to our attention.

After researching the matter, we found the package didn’t arrive because
[wrong address as per couriers]. We Would request you to place fresh order with
correct address. Hope you will receive the order as soon as possible.Team will
try their best for faster delivery and better service as Usually.

Feel free to reach out helpline number using the contact information below if
you have any questions, concerns, or something else I can assist with.

Thank you for understanding

Ranjit (cce) agent

91********56

Babyshop. Com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear [Mr
subir]

Subject line- Tv cabinet

We regret the product you received turned out to be defective. Each of our
products goes through several quality check procedures before the final delivery
to the customer. .

We found out through investigation that the product was damaged during the
course of shipment. You need not worry since we keep our customers covered. You
must accept a product only when a fully functional product, matching all our
quality standards is handed over to you safely.

In the current case, this product will be returned to our warehouse for further
checking and repair. Our delivery executive will meet you in 3-4 days to collect
the defective product.

We have dispatched the replacement product and this time we are going to ensure
that it does not receive any damage during shipment.

Feel free to reach out helpline number using the contact information below if
you have any questions, concerns, or something else I can assist with.

Thank you for understanding

Ranjit (cce) agent

91********56

Babyshop. Com