Subject: English Language Test - Sandhiya Shankar
From: Sandhiya Shankar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Nov 2022 01:55:50 -0500

| | Foreign Language Screening Test

Name | Sandhiya Shankar    /  (919) 9841353771    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello, Sir/Madam

Good morning!

Thanks for ordering from Live salesman.

Please be informed that although your transaction was processed and we attempted to deliver it to specified address, unfortunately unable to do since the address was incorrect. Request you to share us the correct address details so we can deliver very quickly. We ensure that delivery will be made on same day without any delay. Awaiting for your response.

We appreciate your patience and understanding.

Regards,
Customer support
Live salesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/Madam,

Thankd for contacting us.

We regret to know about your issues. Requst you to view the attached policy and protocol details for further. Once you follow the attached policy and protocal kindly revert us back witj information. We are here to sort the issues and we are glad to assist you.

Thanks for your understanding, appriciate your patience.

Regards,
Customer support team.

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