Subject: English Language Test - Richa Singh
From: Richa Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Nov 2022 00:33:44 -0500

Foreign Language
Screening Test

Name

Richa
Singh    /  (+91) 8766285762    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Good morning Sir/Ma'am,

Thank your contacting babyshop.com.As i can see,you have purchased a handbag
from our online store 14 days back and you want to know the status of the same
product.

I would like to inform you that the address which you have mentioned here is
wrong and that's the reason the courier partner is unable to deliver your
order.So i request you to coordinate with the courier partner once the product
is out for delivery and also please update your address so that in future no
such problems arises.

Thank you!Have a great day.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Good
morning Sir/Ma'am,

Thank you for contacting babyshop.com.As i can check you have raised a complaint
regarding your product which is a tv cabinet, you have purchased last week and
it has scratches all over there.I am extremely sorry that you had such an
experience.

Since you're asking for a refund or a replacement,I would like to ask you
to please upload the images of the defective parts so that the team will review
it and they will provide a better resolution to your problem.

Thank you!Have a great day.