Subject: English Language Test - Md Faizan
From: Md Faizan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Nov 2022 12:58:56 -0500

| | Foreign Language Screening Test

Name | Md Faizan    /  (+91) 7761916218    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello coustomer,

Firstly, I request you to accept my sincere apologies for the inconvenience caused you with the order no ************.

This is very unfortunate to hear about your order is not delivered to your address. As I check per record our delivery partner tried to deliver your order to your address but your written address was wrong  and the delivery partner do not reached to you.

I am requesting you to please check your delivery location and update your new location .

Hence I request you to wait till further update where we are expecting your order will be delivered at your doorsteps.

Thanks you
Regard
Babyshop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,

Sorry for the inconvenience caused by us.

As you purchased a tv cabinet sorry to say that the return policies is not applicable for this products as you say that the scratches are seen on product .

I raised a quiry from your side and send it to my technical team they will keep touch with you with 24-48 working hour after confirmation your problems will be solved .
Thank you for contacting us

Regards
Homeboxes team

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