Subject: Re: English Language Test - zaffar wani
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 9 Nov 2022 07:08:31 -0700 (MST)

stay in Okhla,3y of work experience in chat ,sound ok,last salary -25k,will come to office after 11th Nov,expecting-27-28k 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, November 8, 2022 7:09:43 PM 
Subject: Fw: English Language Test - zaffar wani 

interview 

From: zaffar wani <[email-masked]> 
Sent: Tuesday, November 8, 2022 4:10 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - zaffar wani 

	
	
			Foreign Language Screening Test 
		
	Name 	zaffar wani / (+91) 9560024442 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer 

Greeting from babyshop.com. 

Thankyou for contacting babyshop.com 

We are sorry for the trouble caused to you . As I have checked your order no.12345 , we would like to inform you that we have already dispatched your product on same day when you placed the order. 

We would like to let you know that the adress which was given from your end is not correct as our delivery partner tried to reach you but unfortunately he could not find the adress. 

Kindly share your correct adress to proceed futher. 

Thanks 
Customer support baby.com 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Andul 

Greetings from homebox team. 

Thank you for contacting homebox Support. 

We are sorry for the trouble caused to you. Kindly be informed that your email has been sent to the relevant team to investigate in your case and they will revert back to you at the earliest with an update. 

We would like to request you to bear with us for some time so that we can assist you in a better way. 

Feel free to get back to us if you need further assistance on 123456677. 

Thanks 
Customer support homebox.