Subject: English Language Test - Rovei Th
From: Rovei Th <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Nov 2022 04:58:38 -0500

| | Foreign Language Screening Test

Name | Rovei Th    /  (91) 8595344298    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting us.

Dear, Mr/Mrs/********

Thank you for contacting us regarding your item delivery status.

I'm very sorry for the inconvenience and and the problems that you have faced. I sincerely apologise for what you must have been through.

Since the customers address as per courier was wrong,  so the courier couldn't able to deliver to your order to your address. Therefore, you may kindly cancel the  previous order and reorder it again with correct shipping address information in details. Wherein, as per the company's policy you are ask to change your shipping address after logging in to your account so that we will deliver your order on estimated delivery date. In the meantime, feel free to contact us by using the contact information below in case you have any queries and concerns or something else that I can assist you with.

Regards
***********
Phone# 1234567890
Email: [email-masked]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for contacting us.

Sir/madam,

Subject: Refund/ Replace request for Cabinet TV

Dear, **********

Thank you for contacting us regarding your refund request on cabinet TV. We take pride in ensuring our products and services always meet our customers’ needs.

We are happy to inform you that your return/ refund request falls within our policy and will be in processing upon 10th of days or after the customer completes a step such as shipping back the item.

You should expect to see the refund amount added to your credit card or bank account within 10 to 15 days or days after the product is shipped back. In the meantime, feel free to reach out using the contact information below if you have any questions, concerns, queries or something else I can assist with.

Phone No: 1234567880
Email: [email-masked]

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