Subject: Fw: English Language Test - YOUSUF ALI
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 8 Nov 2022 13:26:17 +0000

interview
________________________________
From: YOUSUF ALI <[email-masked]>
Sent: Tuesday, November 8, 2022 2:49 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - YOUSUF ALI

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    YOUSUF ALI    /  (+91) 9569288825    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello,

We are writing to you about the status of your order, "Hand Bag".

We're sorry to let you know that your order was delayed because the courier service provider was not able to deliver it to your address despite multiple attempts. This is because the address and the pincode you have shared with us are wrong, and this update was shared with us once your product was out for delivery.

If you'd like, you can cancel this order and place a fresh order with the correct address post checking the stock availability and pincode serviceability.

Warm Regard,

YOUSUF ALI
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello,

We are writing to you about the return request for your "TV Cabinet".

We would like to let you know that there will be some product image validation before we proceed with the return request. Hence, we expect your kind understanding.

Please share the product images based on the below guidelines within 24 hours by replying to this email so that the return process can be initiated.

-Images of the inner and outer packaging, along with all packaging materials like stickers, etc.
-Full image of the product received (make sure that the damaged or scratched part is visible.)

Please be assured that we are looking into this and will get back to you with a resolution within 24 to 48 hours.

Warm Regard,

YOUSUF ALI