Subject: English Language Test - Nikhil Kumar
From: Nikhil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 06:28:10 -0500

| | Foreign Language Screening Test

Name | Nikhil Kumar    /  (91) 9873500229    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/ma'am

I am sorry to inform you that the courier has not been delivered to you at the address. Because the address we have on our file here is not matching. I request you please send the exact address that is valid and authentic. So, the ordered product should be delivered to your address on priority. You can email us @live.salesman.co.in.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/ma'am,

We are extremely sorry for this happening. Hope you feel that it occurred unintentionally, and thanks for bringing this to my attention. We need you to wait for 2 business days after that the product will be collected from your location. After the retrieval of the product, we will deliver the same model of the product after proper verification. So that you will have no regret about our services and product.

Thanks

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