Subject: English Language Test - Smruti Ranjan
From: Smruti Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 06:11:32 -0500

| | Foreign Language Screening Test

Name | Smruti Ranjan    /  (+91) 9560464118    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Ma'am,
Thanks for your patience. As I can checked from here, your order from our Online Store has been dispatched on the same day to courier company & we have checked with them on that. As per the courier delivery agent the Address which you've provided us is incorrect and that's why the order which you've placed on our online store didn't delivered timely.
If you don't mind, could you please share the correct address details of yours so that i can transfer that to the delivery partner. So you can get your order as soon as possible.

Have A Great Day Ma'am!
Thanks & Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul

As i can see in your mail that, there are lot of issues in your newly TV Cabinet which you've just purchased. Sir could you please send me the details of the purchase like Invoice details or Order Receipt. So that i could forward it to our Quality Control team so that they can figure out what they could do. Then I will tell you what we could do in that & if possible we will try to remove those scratches or if can't then we'll replace it.
Have a Great Day Sir !

Thanks & Regards
Smruti Ranjan
HomeBox Team Associate

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