Subject: English Language Test - Husain Naqvi
From: Husain Naqvi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 04:35:23 -0500

| | Foreign Language Screening Test

Name | Husain Naqvi    /  (+91) 8528015933    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:[email-masked]

From:[email-masked]

Subject: Reply to non delivery of the order.

Respected Ma’am,

This mail is regarding to the email recieved by you.

This email is regarding order number XYZ BAG-2022 which was supposed to have reached by you before 14 days.The bag was dispatched on the same day to courier company but unfortunately the courier company could not carry on with the required process as the address was wrong.We would be grateful to you if you could send us the correct address with alternate number as to the courier guy can contact you while making the delivery.
We are extremely sorry that you had to go through this experience with us.

Thanking you,
Handbag company,
Customer Service representative
Abc

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To:[email-masked]

From:[email-masked]

Subject: Tv cabinet change request

This mail is regarding change or return my tv cabinet.

My name is Husain.I have been your regular customer.Unfortunately this time I regret to say that I am not satisfied with the quality of your product.I purchased Tv cabinet from your showroom after installation I notice that there were so many screthes on the cabinet.
I would request you to Kindly look into the matter and resolve this issue.I would prefer if you could replace the cabinet.

Looking forward to your positive response.

Your sincerely,
Husain

| |