Subject: English Language Test - Nabeel Ahmad
From: Nabeel Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 02:43:59 -0500

| | Foreign Language Screening Test

Name | Nabeel Ahmad    /  (+91) 8077173380    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are  really sorry for the inconvenience.
According to our courier service, The delivery partner tried to contact you but the address provided by you was incorrect.
Could you please provide us the right address so that your order be delivered at the latest.
Is there anything we can help you with?

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello
We are really sorry for the inconvenience.

Could you please share the images of the T.V Cabinet so that our team look into it and We make sure that this will never happen it to you again. I will send my team to look back into this mater as soon as possible.We will try you best to resolve this issue. Kindly be patient we are with you.

Thank you!

| |