Subject: English Language Test - Shahzeb Mian
From: Shahzeb Mian <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 01:04:47 -0500

| | Foreign Language Screening Test

Name | Shahzeb Mian    /  (91) 8923901772    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | When customer will contact us regarding to any issue first we will have to listen everything from the customer understand his issue then resolve it as well and always treat to customer Friendly and handle the situations very politely so customer will respond u well for the company. We will give the full information regarding to company's policies as per the company policies we will find out solution as well for the customer.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | If we will send these types of emails to customer obviously customer will be disappointed from us. Then we have to convenience to customer we provide you to good service to our customer. Talk to him and try to make resolve this problem even customer is angry then try to fix his problem as soon as possible because if we will not provide good service to the customer sure he will make some bad experience to the company.

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