Subject: English Language Test - Kum Shaheen
From: Kum Shaheen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 00:16:31 -0500

| | Foreign Language Screening Test

Name | Kum Shaheen    /  (91) 9058024968    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii xyz,

I am happy to help you. Your order is ready for delivery but your address is wrong. Kindly check your address and change as soon as possible.
Otherwise contact them by phone(number). As soon as they can help you and they can help you to update your address. Please let me know if i can help in other way.
Best regards.
.....

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii xyz,
Thanks for reaching out to is about thos incident. I hope you accept my apology on the behalf of the company.
I will immediately contact the department to solve thos problem as soon as possible. You will receive a new product is sent to your address.
I hope this incident won't kill your in our company, XYZ. As an apology, We offer discount on the next purchase...
Best regards.
.......

| |