Subject: English Language Test - Rishav tiwari
From: Rishav tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 00:00:04 -0500

| | Foreign Language Screening Test

Name | Rishav tiwari    /  (91) 9519603720    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/ma'am.

Thank you for contacting us. I'm a customer service representative of Babyshop . Com.

I'm very aware of your customer service problem. And We are here to help you. The order which you have placed has been delivered and reached out to the courier office . But there's a minkrproblem in the address which you have provided us. It seems the address is wrong . Please inform us with the right address. We are eagerly waiting to deliver you the product. Thank you for contacting us.

We're always here to help you.
Have a good day .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr.Abdul

I'm a Homebox Team agent, we are here to help you sir.

We are very sorry for your inconvenience. We will look after your problem right away and send our team to replaced it with a new unit .

Thank you for your understanding.

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